Help & Support
We are here to assist you with orders, custom printing, shipping, and returns.
Call Support
+91 800-BASETERZ (9AM-8PM)
Email Us
support@baseterz.com
Priority Desk
Avg response time < 2 hrs
Raise a Support Ticket
Have a query or need assistance? Fill out the details below.
My Support Requests
TKT-8902(BZ12846)• Shipping & Delivery
Inquiry regarding Blue Dart dispatch timeline
Updated: Today, 2:15 PMTKT-8741(BZ78456321)• Returns & Exchange
Size exchange question for Crest Hoodie
Updated: 03 Nov 2026TKT-8610• Print Studio
Custom Studio vector asset file format query
Updated: 28 Oct 2026Frequently Asked Questions
All BASETERZ apparel and goods are printed on-demand at our certified regional facilities. Production typically takes 24–48 hours before handing over to our express courier partner (Blue Dart / Delhivery).
Support Hours
Monday – Saturday: 9:00 AM – 8:00 PM IST
Sunday: Priority emergency ticket routing only